These General Conditions have as their object the purchase of products and services, carried out remotely via the Internet on the website www.tebamia.it belonging to Selecto S.r.l.
The Tebamia.it website was created for the sale of food products, in compliance with Italian legislation on distance contracts. Legislative Decree no. 70/2003. The sale is governed by these General Conditions.
The customer is therefore invited, before sending the order, to carefully read the general conditions of sale as identified above and the information contained therein and to print them or save them on another durable medium accessible to him.
Any changes or new conditions of sale will be effective from the time of publication on the site and will be applied only to sales concluded after publication.
The sending of the order by the Customer is valid as acceptance of the current sales conditions.
The Customer can purchase the packages in the Selecto Srl electronic catalog, illustrated in detail in the e-commerce area of the Website (www.tebamia.it) within the respective sections by category, as described in the related information sheets contained in the Website. , respecting the technical access procedures illustrated therein. The publication of the packages / products displayed on the Website constitutes an invitation to the Customer to formulate a purchase contract proposal. The order sent by the Customer has the value of a contract proposal and entails full knowledge and full acceptance of these General Conditions of Sale. The correct receipt of the Customer’s proposal is confirmed by Selecto S.r.l. by an automatic reply sent to the e-mail address communicated by the Customer and confirms only the correct reception of the proposal within the information systems.
Each order can be viewed by the Customer on the Site, in his personal area within the “Your Orders” section, immediately after sending the order. Until the moment of fulfillment of the order by Selecto S.r.l. (communicated to the Customer by sending an e-mail to the e-mail address communicated) the Customer has the right to modify or cancel the order, exclusively by sending a communication the e-mail address of the dedicated Customer Service email@example.com
La sicurezza del pagamento on line è garantita dal protocollo di sicurezza Secure Socket Layer (SSL). I dati della carta vengono trasmessi criptati direttamente alla banca che autorizza il pagamento. I numeri della carta di credito o debito non sono registrati sul sito internet, ma sono memorizzati in un sito sicuro dell’istituto bancario Banca Sella che opera la transazione.
Per la sicurezza della transazione Tebàmia.it non conosce i dati della carta di credito. Per garantire la totale riservatezza Banca Sella non conosce il contenuto dell’ordine.
You can contact us at 080 4800088 from Monday to Friday from 10.00 to 13.00 and from 15.30 to 19.00, Saturday from 10.00 to 13.00.
If you wish to receive an invoice for the products purchased, please indicate the VAT Number or the Tax Code in your reserved area in the phase of recording.
Payments in execution of the Purchase Contracts stipulated through the Site may be carried out via:
CREDIT CARD (CartaSì, Visa, MasterCard).
The security of online payment is guaranteed by the Secure Socket Layer (SSL) security protocol. The card data is transmitted encrypted directly to the bank authorizing payment. The numbers of the credit or debit card are not registered on the website, but are stored in a secure site of the Banca Sella bank that operates the transaction.
For the security of the transaction Tebàmia.it does not know the data of the credit card. To guarantee total confidentiality, Banca Sella does not know the contents of the order.
ADVANCED BANK TRANSFER
The information and bank details on which to make the payment will be sent to you by e-mail together with the summary of the order you have made.
The goods will be sent as soon as the bank informs us that they have been credited (usually spend 3-4 working days).
We remind you to INDICATE IN THE REFERANCE PAYMENT NUMBER OF YOUR ORDER that you find in the confirmation email that you will receive as soon as the order is placed. After 2 working days for Italy and 4 working days for foreign countries, if the bank had not reached our bank account, Selecto s.r.l. reserves the right to cancel the order. If the package is tampered with or damaged, we strongly recommend that you accept it “with reserve”.
After entering your billing and shipping information, you can choose PayPal as a payment method.
Once you confirm the purchase, you will be redirected to the PayPal login page where you can log in to your account and complete the payment. If you do not yet have a PayPal account, you can activate it quickly and securely directly on the PayPal login page.
The contract stipulated between Selecto S.r.l. and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Selecto S.r.l. This acceptance is considered tacit, unless otherwise communicated in any manner to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general conditions and payment transcribed below. If the Customer is a consumer (ie a physical person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure is completed, he will print or save an electronic copy and otherwise keep these general conditions sale, in compliance with the provisions of Italian law on distance contracts.
Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct damages or indirect to people and / or things, caused by the non-acceptance or evasion, even partial, of an order. Some packages contain alcoholic beverages inside, Selecto S.r.l. it promotes responsible consumption and excludes any responsibility in its case in the case of purchases made by children under 16 years. Sale prohibited to minors.
The order sent by the Customer to Selecto S.r.l. through the Internet it must be completed in its entirety and must contain the necessary elements for the identification of the customer and the packages ordered and indication of the place of delivery, under penalty of nullity. Selecto S.r.l. will send to the Customer, by e-mail, a confirmation of order receipt.
By sending the order, in the various ways provided by the operating instructions of the Site, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the General Terms and Conditions of Payment described below.
All package prices are clearly indicated on the Site and are inclusive of VAT (the VAT associated with each type of product will be shown and calculated on the invoice).
The prices of packages, as reported on the Site, are subject to change at any time and without notice, provided that, limited to orders in course of acceptance or as accepted by Selecto S.r.l. , the sales conditions in force at the time of sending the order by the Customer will apply, except for the orders not accepted, as per the paragraph above.
If a product contained in the package is not available, Selecto S.r.l. will send the customer timely communication proposing an alternative product with the same commercial value as the one not available. The customer can decide whether to confirm the shipment or cancel it may also decide to receive only any other packages in the order, receiving a refund equal to the commercial value of the package cancelled from the order.
Selecto s.r.l. declines all responsibility for the possibility that, due to a particular configuration of the computer or screen used by the customer or a malfunction, the colors of the products displayed on the site have slight differences compared to the original ones.
No responsibility can be attributed to Selecto S.r.l. in case of delay in the order or delivery of the order. Unless explicitly indicated by our Customer Service, the delivery refers to the street level.
At the time of delivery of the goods by the courier, the customer is required to check:
a) that the number of packages delivered corresponds to that indicated in the transport document;
b) that the packaging is intact, undamaged, wet or otherwise altered, even in the sealing materials (adhesive tape or plastic straps).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested, affixing the word “ACCEPTED WITH RESERVE” on the courier’s delivery receipt. Once the courier’s document has been signed, the Customer can not make any objection regarding the external characteristics of the goods delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set forth in this document.
In case of failure to collect within 5 working days of the material in storage at the courier’s warehouses due to repeated inability to deliver to the address specified by the Customer when ordering, the order will be automatically canceled.
If the delivery time of the ordered product is delayed with respect to the delivery times indicated on the Site before ordering, Selecto S.r.l. undertakes to promptly notify the Customer via an e-mail message to the address indicated by the Customer.
Until the time of shipment by Selecto S.r.l., communicated to the Customer through an e-mail message, the Customer has the right at any time to cancel the order or modify it by sending an e-mail to the dedicated customer care address firstname.lastname@example.org
The cost of each shipment, the amount of which may vary based on the total amount of the order, is added to the total price of each Purchase Contract and is clearly indicated and communicated to the Customer, through the Website, before the conclusion of the Contract Purchase.
Once the aforementioned withdrawal notice has been received, the Selecto .r.l Customer Service. will promptly communicate to the customer instructions on how to return the goods.
The right of withdrawal is however subject to the following conditions:
• the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased;
• the right of withdrawal does not apply to goods made to measure or customized;
• the purchased good must be intact By law, the shipping costs related to the return of the asset are charged to the customer; The shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer. If the packaging and / or the original packaging are damaged, Selecto S.r.l. will deduct from the reimbursement due a percentage, however not exceeding 20% of the same, as a contribution to the costs of restoration.
Without prejudice to any restoration costs for damage ascertained to the original packaging, Selecto S.r.l. will refund the customer the full amount already paid, within 30 days from the return of the goods, through a procedure of reversal of the amount charged on the credit card or by bank transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the reimbursement (ABI Code – CAB – Current Account of the invoice).
The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and / or its content), in cases where Selecto S.r.l. finds:
• lack of external packaging and / or original internal packaging;
• the absence of integral elements of the product;
• damage to the product for reasons other than transport.
In case of forfeiture of the right of withdrawal, Selecto S.r.l. will return the purchased good to the sender, charging him the shipping costs.